Privacy Policy for Tenhance

1. Purpose of This Policy

The purpose of this Policy is to help you understand:

1. What information we collect about you.

2. How we use that information.

3. How and when we may share it.

4. The measures we take to protect your information.

5. The choices and rights you have regarding your data.

This Policy applies to all users of the Tenhance website and the Sukhi application, as well as individuals who interact with us through email, forms, or other communication channels.

2. Information We Collect

We collect only the information that is necessary to deliver our services, ensure security, and enhance your experience.

a. Information You Provide to Us

When you engage with our Site or App, you may voluntarily provide:

• Contact details such as your name, email address, phone number, and organization name.

• Account details if you register on the Sukhi App, including username, password, and profile preferences.

• Business or professional information related to services you request or projects you discuss with us.

• Communications and feedback shared through forms, chat features, surveys, or direct messages.

• Payment details when you make a purchase or subscription via the Sukhi App (processed securely by authorized payment partners — we do not store payment card information).

b. Information Collected Automatically

When you use our Site or App, we automatically collect certain data through cookies, analytics tools, and server logs, including:

• Device information (IP address, device type, operating system, browser type, and version).

• Usage information (pages visited, actions performed, time spent, and referral sources).

• App interaction data (features used, click behavior, and performance metrics).

• Location data (only if you grant permission on your device to enable location-based features).

c. Information from Third-Party Sources

We may receive limited information from third parties, such as:

• Analytics or advertising partners who provide aggregated performance insights.

• Service providers assisting us in marketing, operations, or analytics.

• Publicly available business or contact information to support outreach and engagement.

3. How We Use Your Information

We use your personal and usage data for the following purposes:

1. Service Delivery: To operate, maintain, and provide access to the Tenhance website and Sukhi application.

2. Account Management: To create and manage user accounts, verify credentials, and handle preferences.

3. Customer Support: To respond to inquiries, feedback, and technical issues efficiently.

4. Improvement and Personalization: To analyse performance, understand user behavior, and improve user experience across our products.

5. Communication: To send service-related notifications, updates, and—if you choose—to share newsletters, marketing messages, or event information.

6. Security and Compliance: To detect, prevent, and address fraudulent or unauthorized activity, and to meet applicable obligations.

7. Analytics and Insights: To study usage patterns, measure success of features, and plan business or product improvements.

We do not use your personal information for purposes unrelated to those stated above.

4. How We Share Information

We respect your confidentiality and only share personal data when necessary and appropriate.

We may share information:

• With trusted service providers who assist with hosting, analytics, communications, payment processing, or support operations (bound by strict confidentiality and data protection terms).

• With professional advisers or business affiliates who help us operate and improve our services.

• For compliance or safety reasons, if required by law, court order, or to protect our rights, property, and users.

• During a business transaction, such as a merger, acquisition, or reorganization, provided data protection measures remain in place.

We never sell, rent, or trade personal information for marketing or commercial gain.

5. Use of Cookies and Tracking Technologies

Cookies and similar tools help us:

• Maintain user sessions and remember preferences.

• Improve the performance and design of our Site and App.

• Understand traffic patterns and user behavior.

• Deliver personalized and relevant content.

You can control or delete cookies through your browser or device settings. Disabling cookies may affect some features, but core functionality will remain accessible.

6. Data Retention

We retain information only for as long as necessary to:

• Provide the requested services or support;

• Maintain business and operational records;

• Comply with any applicable requirements;

• Protect against fraud or misuse.

After the retention period ends, data is securely deleted or anonymized so that it can no longer be linked to you.

7. Data Security

We apply strict administrative, technical, and physical safeguards to protect your data. These include:

• Encrypted data transmission (HTTPS and secure storage).

• Access controls and authentication requirements.

• Regular monitoring for unauthorized activity.

• Secure data-handling practices among our staff and partners.

Although we use advanced security systems, no online platform can guarantee absolute protection. We encourage you to use strong passwords and secure devices when interacting with our Site or App.

8. Your Rights and Choices

You are always in control of your information. Depending on your location and engagement with us, you may:

• Request access to the data we hold about you.

• Request correction or updates to inaccurate information.

• Ask for deletion of your data, where appropriate.

• Withdraw consent for marketing or specific communications.

• Manage or update preferences directly through your Sukhi App profile or contact us for assistance.

You can exercise these rights by emailing privacy@tenhance.com. We will respond within a reasonable timeframe.

9. Use of the Sukhi Application

The Sukhi App is designed to offer personalized digital experiences focused on well-being, productivity, and engagement (depending on your version or plan).
When you use the Sukhi App:

• We may collect and store data related to your usage patterns to help personalize recommendations and improve performance.

• Data generated in the App (e.g., logs, activity data, preferences) is linked only to your account and is used exclusively to enhance your in-app experience.

• Optional features (like notifications, location, or integrations) will request your explicit permission before activation.

• Any data you share within Sukhi remains confidential and is processed securely in accordance with this Policy.

If you uninstall or stop using the App, residual information will be deleted or anonymized after a defined retention period.

10. Children’s Privacy

The Tenhance website and the Sukhi App are not intended for children under 13 years of age.
We do not knowingly collect or store personal data from minors. If we learn that we have inadvertently collected such data, we will delete it promptly.

11. International Data Handling

Tenhance operates globally. Your data may be processed or stored on servers located in different regions. We take all reasonable steps to ensure that your data receives the same level of protection, regardless of where it is processed.

12. Changes to This Privacy Policy

We may update this Policy periodically to reflect business, technical, or legal changes. When updates occur:

• The “Last Updated” date at the top will be revised.

• Significant changes will be communicated through the Site or App.

We encourage you to review this Policy regularly to stay informed about how we protect your information.

13. Data Deletion & Account Deactivation

• Users may request deletion of their personal data and account deactivation by emailing info@tenhance.com from their registered email address.

• We will verify the user’s identity and process the request within 30 days, in accordance with applicable laws.

• Once deleted, access to the account and all associated data will be permanently removed.

• Users may request account restoration within six (6) months from the date of deactivation by contacting info@tenhance.com. After this period, data cannot be recovered.

14. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or your data, please contact us at:

Email: info@tenhance.com

15. Summary of Our Commitment

• We collect and use data responsibly, only for defined purposes.

• We never sell personal information.

• We maintain strong, modern security safeguards.

• You have full control over your personal data.

• Both Tenhance and Sukhi are designed with privacy at their core.