Legal

Privacy Policy

Tenhance (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard information when you use our website www.tenhance.com (the “Site”) or our digital products, including NaviHyr and VeroRev (collectively, the “Products”).

By using our Site or App, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

Effective date: January 1, 2026

Effective date: January 1, 2026

1. Purpose of This Policy


The purpose of this Policy is to help you understand:

  1. What information we collect about you.

  2. How we use that information.

  3. How and when we may share it.

  4. The measures we take to protect your information.

  5. The choices and rights you have regarding your data.


This Policy applies to all users of the Tenhance website and its products, including NaviHyr and VeroRev, as well as individuals who interact with us through email, forms, applications, or other communication channels.

2. Information We Collect


We collect only the information that is necessary to deliver our services, ensure security, operate our products, and enhance your experience.


a. Information You Provide to Us


When you engage with our Site or use NaviHyr, VeroRev, or other Tenhance products, you may voluntarily provide:

  • Contact details such as your name, email address, phone number, and organization name.

  • Account details such as username, password, profile information, preferences, and other information required to create and manage your account.

  • Business or professional information related to services you request, your organization, professional experience, skills, roles, projects, assessments, or other activities undertaken through our products.

  • Communications and feedback shared through forms, chat features, surveys, support requests, direct messages, or other communications.

  • Assessment and interaction data generated through the use of our products, including responses, interview or assessment recordings, transcripts, evaluation results, competency information, and related performance data, where applicable.

  • Payment details when you make a purchase or subscription through our products. Payments may be processed securely by authorized payment partners, and we do not store payment card information unless expressly stated otherwise.


b. Information Collected Automatically


When you use our Site or products, we may automatically collect certain information through cookies, analytics tools, and server logs, including:

  • Device information such as IP address, device type, operating system, browser type, and version.

  • Usage information such as pages visited, actions performed, time spent, referral sources, and interaction patterns.

  • Product interaction data such as features used, click behavior, session information, and performance metrics.

  • Location data, where applicable, only when you grant permission or where otherwise permitted by applicable law.


c. Information from Third-Party Sources


We may receive limited information from third parties, such as:

  • Analytics or technology partners that provide aggregated performance and usage insights.

  • Service providers assisting us with operations, communications, security, marketing, or analytics.

  • Organizations, employers, educational institutions, staffing companies, or other customers that provide information to us in connection with their use of our products.

  • Publicly available professional or business information where permitted by applicable law. support outreach and engagement.

3. How We Use Your Information


We use your personal and usage data for the following purposes:


  1. Service Delivery: To operate, maintain, and provide access to the Tenhance website and products, including NaviHyr and VeroRev.

  2. Account Management: To create and manage user accounts, verify credentials, and manage user preferences.

  3. Assessment and Capability Services: Where applicable, to conduct assessments, interviews, evaluations, competency analysis, verification, and related activities requested through our products.

  4. Customer Support: To respond to inquiries, feedback, support requests, and technical issues.

  5. Improvement and Personalization: To analyse performance, understand user behavior, and improve the experience, functionality, and reliability of our products.

  6. Communication: To send service-related notifications, updates, and, where permitted and where you have opted in, newsletters, marketing messages, or event information.

  7. Security and Compliance: To detect, prevent, and address fraudulent, abusive, unauthorized, or potentially harmful activity and to meet applicable legal and regulatory obligations.

  8. Analytics and Insights: To study usage patterns, measure product performance, identify trends, and plan business and product improvements.

  9. Business Operations: To administer our business, maintain records, manage relationships with customers and users, and support legitimate business activities.


We do not use your personal information for purposes unrelated to those stated above unless permitted or required by applicable law or with your consent where required.

4. How We Share Information


We respect your confidentiality and only share personal data when necessary and appropriate.

We may share information:


  • With trusted service providers who assist with hosting, analytics, communications, payment processing, security, infrastructure, or support operations. Such providers may be bound by confidentiality and data protection obligations.

  • With customers and organizations using our products, where necessary to provide the requested service. For example, information generated through an assessment or capability evaluation may be made available to the organization that requested or administered that assessment.

  • With professional advisers or business affiliates who help us operate, manage, and improve our services.

  • For compliance or safety reasons, where required by law, regulation, court order, governmental authority, or where reasonably necessary to protect our rights, property, users, or others.

  • During a business transaction, such as a merger, acquisition, financing, restructuring, sale of assets, or reorganization, provided appropriate data protection measures remain in place.


We never sell, rent, or trade personal information for marketing or commercial gain.

5. Use of Cookies and Tracking Technologies


Cookies and similar technologies may help us:


  • Maintain user sessions and remember preferences.

  • Improve the performance, functionality, and design of our Site and products.

  • Understand traffic patterns and user behavior.

  • Measure product usage and performance.

  • Deliver relevant content and communications where permitted.


You can control or delete cookies through your browser or device settings. Disabling certain cookies may affect some features or functionality.

6. Data Retention


We retain information only for as long as reasonably necessary to:


  • Provide requested services or support;

  • Maintain business and operational records;

  • Fulfil contractual, legal, regulatory, or compliance requirements;

  • Resolve disputes;

  • Prevent fraud, abuse, or misuse; and

  • Protect our rights and legitimate business interests.


After the applicable retention period ends, information may be securely deleted, anonymized, or otherwise de-identified so that it can no longer reasonably be associated with you, subject to applicable legal requirements.

7. Data Security


We apply administrative, technical, and organizational safeguards designed to protect your data. These may include:


  • Encrypted data transmission through HTTPS and secure storage mechanisms.

  • Access controls and authentication requirements.

  • Monitoring and logging designed to detect unauthorized activity.

  • Secure data-handling practices among our personnel and service providers.

  • Appropriate technical and organizational measures based on the nature of the information we process.


Although we use reasonable and appropriate security measures, no online service can guarantee absolute security. We encourage you to use strong passwords and secure devices when interacting with our Site or products.

8. Your Rights and Choices


Depending on your location and applicable law, you may have the right to:


  • Request access to personal data we hold about you.

  • Request correction or updates to inaccurate information.

  • Request deletion of your personal data, where appropriate.

  • Request restriction of or object to certain processing activities.

  • Withdraw consent for processing where processing is based on consent.

  • Withdraw consent for marketing communications.

  • Request information about how your data is processed or shared.

  • Manage or update account and communication preferences.


You can exercise these rights by emailing privacy@tenhance.com. We will review and respond to requests within a reasonable timeframe and in accordance with applicable law.

9. Use of NaviHyr and VeroRev


NaviHyr and VeroRev are products of Tenhance and may process information necessary to provide their respective services.


Depending on the product and features you use, information may include:


  • Account and profile information;

  • Professional and organizational information;

  • Assessment, interview, or evaluation responses;

  • Audio, video, transcript, or interaction data, where applicable;

  • Competency, capability, assessment, or evaluation results;

  • Usage, technical, and performance information; and

  • Preferences and other information voluntarily provided by users.


Information generated through these products is used to provide the requested services, support product functionality, improve our products, maintain security, and fulfil applicable contractual or legal obligations.


Where a customer organization, employer, educational institution, or other entity administers an assessment or service through NaviHyr or VeroRev, that organization may determine how certain information is used within the scope of its relationship with you. Users should also review the privacy practices and notices provided by the organization where applicable.

Optional product features, such as notifications, integrations, or location-based functionality, may request appropriate permissions before activation.

10. Children’s Privacy


The Tenhance website and our products are not intended for children under 13 years of age unless expressly stated otherwise for a particular service.


We do not knowingly collect or maintain personal data from children under 13 without appropriate authorization. If we learn that we have inadvertently collected such information, we will take reasonable steps to delete it promptly.

11. International Data Handling


Tenhance operates and may provide services globally. Your information may therefore be processed or stored on servers or by service providers located in different countries or regions.

Where required, we take reasonable steps to ensure that personal information receives an appropriate level of protection when transferred or processed across jurisdictions.

12. Changes to This Privacy Policy


We may update this Privacy Policy periodically to reflect changes in our business, products, technology, or applicable legal requirements.


When material updates occur:


  • The Effective Date or Last Updated date will be revised.

  • Significant changes may be communicated through our Site, products, or other appropriate communication channels.


We encourage you to review this Policy periodically to remain informed about how we collect, use, and protect your information.

13. Data Deletion & Account Deactivation


  • Users may request deletion of their personal data and account deactivation by emailing datadeletion@tenhance.com from their registered email address.

  • We may verify the user's identity before processing a deletion request.

  • We will generally process eligible requests within 30 days, subject to applicable law and any information that we are legally required or permitted to retain.

  • Once an account is deleted, access to the account and associated data may be permanently removed, subject to applicable retention requirements.

  • Where technically and legally feasible, users may request restoration of an account within six (6) months from the date of deactivation by contacting datadeletion@tenhance.com. Restoration may not be possible where data has already been permanently deleted or anonymized.

14. Contact Information


If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:


Email: privacy@tenhance.com

15. Summary of Our Commitment


We are committed to:


  • Collecting and using data responsibly and for defined purposes.

  • Protecting personal information using appropriate security measures.

  • Never selling personal information for marketing or commercial gain.

  • Giving users appropriate control over their personal information.

  • Maintaining privacy and responsible data practices across Tenhance and its products, including NaviHyr and VeroRev.